Store Hours

8:30 AM – 5:30 PM Monday to Saturday. Closed on Sunday.

Responsibility

All rented equipment is the responsibility of the customer until it is acknowledged as returned by a rental agent. Damage to or loss of a rented item will result in a charge to the renter equal to the repair or replacement cost in addition to any rental charges already incurred. Rental items must be returned clean and in their original containers. Any food related items must be rinsed/wiped and be free of food and all else. Linens should be dry and free of all debris. Failure to return items in the proper condition may result in additional cleaning fees. All customers must supply identification and a valid credit card as a deposit. No charges will be applied to the credit card except those authorized for the rental itself or as stated above.

Delivery

Delivery of rented items is available and priced by item and distance. Check with your rental agent for charges.

Rate Period

Unless otherwise specified all rates are based on a one day rental (24 hours). Any allowable grace period, if available, must be pre-arranged or additional charges may accrue. The period from Saturday to Monday is considered as one day. Discounted rates are available on most items if needed for longer periods. All charges will apply for the time that the items are out regardless of customer usage.

Reservations

A 50% deposit is required to reserve any item. This deposit is refundable if your reservation is cancelled at least 3 days before the event. Cancellations made less than 72 hours prior to the reservation date will result in the loss of this deposit. Otherwise the deposit will be applied to the rental balance when the item is picked up.

Pricing

Any prices displayed by any means are subject to change at any time, without notice, at the discretion of management.

Accounts

Accounts may be set up by our repeat commercial customers with suitable credit references. This service is not available for one time rentals or non-commercial customers.

Usage

All rental equipment must be used only for the purpose for which it was intended. As with damage and loss, the customer is completely responsible for any negative result connected to any improper usage. Any items used outside must be absolutely protected from the weather.

Pickups

Items to be picked up must be clean, returned to their original containers, if any, and located in a central, accessible location. Chairs and tables must be folded and stacked. If any item is inaccessible for any reason it will be the customer’s responsibility to arrange for its return and any applicable rental charges will accrue in the meantime. A second delivery fee may be applied if a driver is required to return for such items.

Setup – Breakdown

Setup and breakdown service is available by prior arrangement for an additional fee.

Damage Waiver

A damage waiver of 8% is added to each order to cover any inadvertent damage while a customer is in possession of an item. This is intended to protect the customer from any accidental damage but does not cover intentional misuse or loss. Commercial customers with a valid certificate of insurance on file are exempt from this charge.